Frequently Asked Questions

Concert Ticket Source is a trusted marketplace where fans can buy verified concert tickets online. We connect buyers with sellers offering tickets to concerts of all genres all across the United States. Not very long ago, ticket selling and reselling used to be a laborious process, with inefficiencies and fraud running rampant. Today’s online delivery tools, new technologies, and increased security protocols have allowed for independent ticket sites like Concert Ticket Source to streamline operations and provide the best value and security to our customers when buying concert tickets online.

Yes, completely. All tickets sold on Concert Ticket Source are backed by our 100% Buyer Guarantee, meaning your tickets will be valid for entry to the event. All event passes and tickets sold on Concert Ticket Source are fully verified and guaranteed to be authentic. You can buy your concert tickets online with safety, security, and peace of mind. In very rare cases, if there is an issue with ticket delivery or scanning problems, you’ll receive a replacement or full refund including all ticket costs and service fees. You can read our full Buyer Guarantee and Purchase Policy here.

In the concert ticket world, there has always been a vibrant market for buying, selling, and reselling tickets to popular tours. Concert Ticket Source aggregates event tickets from vetted and verified sellers all over the country who have acquired them from primary markets, fan clubs, credit card loyalty programs, special promotions, and just about anywhere authentic concert tickets can be bought. Some ticket sellers are fans who simply can’t make it to the event. Other ticket sellers are professional concert ticket brokers who have chosen Concert Ticket Source as a trusted partner to distribute their inventory of great seats at the best concerts.

Concert Ticket Source uses industry-leading technology to keep you and your transactions safe and secure. Your data and personal information is kept secure and private, and your financial information is encrypted.

• SSL Encryption: Secure Sockets Layer encryption scrambles data, like passwords and credit card numbers, as it is being transferred between your device and our website.
• Secure Checkout: In addition to SSL encryption on all information, including credit card details, Concert Ticket Source ensures PCI compliance in all credit card transactions.
• No Credit Card Storage: Concert Ticket Source will never store credit card information. All transactions are routed to secure payment processing through our encrypted checkout page.

The Concert Ticket Source Buyer Guarantee covers each ticket sold on this website. No matter if it’s a Classic Rock concert, jazz performance, opera singer, or country music superstar, every single sale and every single ticket is protected by our Buyer Guarantee and Purchase Policy.

• Verified Tickets: Every ticket sold on this website is guaranteed to be authentic.
• Secure Transactions: Your personal information and credit card details are encrypted with the highest industry security standards.
• Buyer Protection: Along with other security measures, your private data is never stored on our servers.
• Money Back Guarantee: If there are any issues with the delivery or validity of your tickets, Concert Ticket Source guarantees a full 100% refund. This refund will include all ticket costs and service fees.

About a decade ago, it was common for concert tickets to be “hard stock” printed event passes. Over time, this slowly shifted to digital PDF documents that had to be printed on paper and scanned at the gate. Today, 99% of all concert tickets sold on Concert Ticket Source are digitally delivered to your iPhone, Android, smartphone, or other mobile device. All you need is an email address to accept the ticket transfer. There are no longer any hard tickets and very rarely are there tickets that need to be printed at home. Instead, most tickets have a dynamic barcode that can be scanned directly from your mobile device.

Gone are the days when concert tickets needed to be sent by “snail mail” postal service. No longer do you have to pay extra for overnight shipping of the tickets to your favorite band or singer. Today, tickets are sent to you in a digital transfer via secure email. In most cases, event passes are transferred to you immediately after they are purchased on Concert Ticket Source. In some cases, delivery of your tickets from the primary market to the seller is delayed until a fixed time before the event, and you will receive your concert tickets as soon as they are made available by the ticketing agent.

In most cases, yes. You will need a smartphone like an iPhone or Android device in order to use your tickets. After your concert tickets are digitally transferred to you, they can be added to your digital wallet or simply displayed on your phone. Digital tickets are read by barcode scanners or NFC protocols, ensuring that none of the personal information connected to your ticket is shared or stored.

No, there are never any hidden fees on concert tickets. Depending on what state you purchase your tickets in, there may be a small sales tax or LET, Live Entertainment Tax, added at the end, but not any additional service fees. At Concert Ticket Source, we pride ourselves on transparency and peace of mind for our customers. All service fees on concert tickets are displayed up front so there are no surprises at the end of your transaction.

Concert ticket prices, whether on the primary or secondary market, can change dynamically based on a number of factors. First and foremost, price increases and decreases are related to the demand and popularity of the event, along with the scarcity of remaining tickets on the market. Concert Ticket Source, being a trusted third-party resale platform, does not directly set prices of event tickets. The sellers who trust us to market their concert tickets and bring them to the music fans at the end of the day control the price they want for their tickets and can change it at their discretion.

If you are having any trouble accessing your concert tickets, we are here to help. Before contacting us to open an inquiry, we recommend these initial steps:

• Pull up your order confirmation receipt from Concert Ticket Source in your inbox.
• Check if the delivery email address is correct on your receipt and that you can receive emails there. If your email is mistyped or you no longer have access to that account, please contact us immediately at 866-459-9233 and make sure to have your order number handy. Our support department is open 7 days a week, from 10am to 9pm Eastern Time.
• Check the delivery date listed on the receipt for your tickets. Sometimes tickets are delivered to your email closer to the event date and not immediately after being purchased from Concert Ticket Source. If the delivery date has passed and you have not yet received a ticket transfer notification, please contact our support department at 866-459-9233.

No, there are no cancellations or changes allowed. We understand the potential inconvenience, but this is the reality of the concert ticket industry. Whether you buy from a primary market, secondary reseller, ticketing agent, or travel site, there are no cancellations or modifications allowed to any concert ticket purchases.

Yes, Concert Ticket Source is affiliated with Allianz Partners, the concert industry’s preferred partner for event ticket protection. Allianz can reimburse you up to 100% of your concert ticket cost for covered reasons like illness or injury to yourself or a family member, vehicle breakdowns, traffic accidents, airline delays, and weather emergencies.

If an event is cancelled, you will receive a full 100% refund for all ticket costs and service fees. You don’t have to fill out any forms or call us, as Concert Ticket Source monitors the status of every event we sell tickets to. If an event is cancelled, we will let you know and provide your 100% money back full refund. In the event of a concert postponement, your tickets will remain valid and effective for the newly scheduled concert. Your tickets will be updated for the newly rescheduled concert date with no extra cost or hassle.

If you have already bought your concert tickets and have questions about your existing order, please reach out to our support department by phone at 866-459-9233. We are open and available to take your call 7 days a week from 10am to 9pm Eastern Time. Alternatively, you may email Support@ConcertTicketSource.com for questions about your concert ticket order. If you have general questions about the website, loyalty programs, or anything not related to a specific ticket order, you may fill out the form on our Contact Us page or email Info@ConcertTicketSource.com.